![]() ![]() President of Telephone Doctor Customer Service Training, Nancy is the author of 9 books on sales, communications and customer service. Engaging and entertaining, Nancy captures the audience from the start and has them laughing and learning throughout the program. Her articles have appeared in USA Today and Wall Street Journal among many other major dailies. She has appeared on OPRAH, Today Show, CNN, FOX News, Good Morning America, CBS This Morning & many other top rated TV and radio talk shows. Keynote Speaker and Customer Service Expert at Nancy Friedman is one of America’s most popular speakers on customer service, communications and sales. The telephone is an instant, synchronous way of reaching you. ![]() Oh, you get a lot of calls you say? Know the answer to that? THANK G-D! Are you complaining because people like you, need you? Get a life. Not return a phone call or have it returned on your behalf? Who are you? Bruce Springstein? What do I think of folks who don’t return their phone calls? Answer: Not very much. Don’t put the sequel to Gone with Wind on your voice mail. ( Oh and I smile while talking.) I get my messages or they call the office.ĭon’t over think it. Go ahead and leave your name and number and I will return the call. Your voice mail message simply needs to be, well, that’s right – simple. Well, now what? Bottom line, use your imagination. (Deliver a home or office number or here’s my email) (Just needs to be “And I will return your call.” You will not exceed anyone's expectations with ASAP) ![]()
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